The Bali Hotels Association is urging member hotels to show empathy to passengers affected by flight disruptions and airport closures as a volcanic eruption in East Java clouds skies, disrupting of air travel.
Located on the border of Kediri and Blitar regencies in East Java, Indonesia, Mount Kelud soars 1,730 meters above sea level and has spewed out ash and sand reaching distances of up to 17 kilometres.
As a result of a volcanic eruption on Thursday 13 February 2014, several Indonesian airports have been forced to close. There has also been widespread disruption of air travel because of poor visibility.
Bali Hotels Association Advisory
In response to this situation, the Bali Hotels Association is advising all of its member hotels to show empathy to all affected travelers by adhering to the following guidelines:
**For passengers needing to extend their stay, the Best Available Rate (also known as BAR) should be proposed when requests are made directly to the hotel. For bookings that are made through a third party, contracted rates apply.
**For passengers that cannot come to Bali or will arrive later than the original dates booked, BHA members are recommended to accept, at no charge, re-bookings (based on availability and rates during new requested period) until 15 June 2014.
Bali Hotels Association hopes that the severity of this situation will soon ease enabling all travelers to enjoy their respective trips to the island without any further disruptions.
Bali Airport Update
A quick check of the website at Bali's Ngurah Rai International Airport reveals that most flights to and from the island are operating as normal.
Passengers holding airline tickets to or from Bali or other travel destinations in Indonesia are advised to check with their airlines before leaving for the airport.